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This is Topic: News You Can Use! Following are the News Items published under this Topic.
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Copyright 2005 Ron Hutton
You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go
out of your way to provide quality and integrity in everything you do.
So, why is it that every once in a while there's a customer who insists on totally, absolutely and completely
pissing you off?
How long is a string?
There are some questions, the answers to which, will always elude me. Are you with me on this?
I received an email message from a customer who must have not only have awoke on the wrong side of the bed, but must
have also found himself in the wrong bed, in the wrong bedroom, in the wrong house, on the wrong block, in the
wrong city, and in the wrong life. As I read this message, I was seething with anger -my hands literally shaking.
Wanting to somehow reach through my ethernet connection to find the neck attached to the head of the person who
could be so rude was my first priority.
What do you do at this point? How do you satisfy the irrational?
ANSWER: You don't.
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By Kevin B. Burk - http://www.EveryRelationship.com
Many of us have some very definite ideas about anger. We see anger as destructive and hurtful. We consider it to be an inappropriate response. We equate anger with violence. In short, we feel that anger is simply wrong, and that when we experience anger, there's something wrong with us. Anger isn't nice. Anger isn't polite. And anger certainly isn't our friend.
Anger can be all of these things. But anger is also useful, necessary and even healing. We need our anger. We simply need to learn how to express our anger in appropriate, conscious, supportive ways. On its own, anger is neither good nor bad. It can be used to hurt, or it can be used to heal. It may not be a particularly pleasant emotion, but it's an important one. And anger--or rather the skillful use and understanding of anger--is essential to creating healthy relationships.
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Copyright © 2005 Cynthia Cooper, Ph.D.
The Marriage Medics - http://www.themarriagemedics.org
Did you know that 43% of all married couples argue over money issues, making it the major reason couples fight? If you and
your spouse handle money differently, now is the time to talk, establish expectations, and draw up a financial plan.
Money is a very big part of a marriage. Having enough to spend, and to do the things each wants to do, is important to both
parties. When couples are not able to do that, then other issues pop up in the relationship. When husband and wife are not on the
same page as far as family finances go, other difficulties inevitably arise.
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